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Guarantee for Owners

What does our Guarantee mean for Owners?

It means security. As long as you confirm and fulfill reservations as promised, we guarantee your payment.

Our guarantee also means service. We handle all the contract and payment collections involved with your reservation as well as coordinate security deposit collections and keycode coordination with your guests. If there is a problem, our team is here to assist you.


How our Guarantee protects Owners

Gameday Housing guarantees all Owners the following:

  • You can adjust your rental rates to reflect marketplace value at any time
  • You will receive payment from Gameday Housing for all rentals that you confirm and fulfill
  • Your property will be protected from mis-use or damage by our deposit policies

Benefits provided to Owners under our Guarantee

Owners will receive the following benefits under our Guarantee if the requirements below are met:

If the Owner cannot adjust rental rates on the site: If the Owner cannot adjust rental rates for a listing, the Owner should contact Customer Service at customerservice@gamedayhousing.com for assistance. The Owner must be using a supported browser and have Internet connectivity. For more information, read the Gameday Housing User Agreement.

If the Owner has not received payment for a reservation: If a payment for a reservation has not yet been received, the Owner should first check to make sure that the Owner Payment Information provided to Gameday Housing is correct in My Account. If the Owner Payment Information is correct but the Owner still has not received payment, the Owner must contact customerservice@gamedayhousing.com. Gameday Housing will investigate the payment in question to determine whether the payment has already been processed and if it has not, Gameday Housing will make every effort to process payment as quickly as possible.

Making a claim under our Guarantee

In order to receive a benefit under our Guarantee, Owners must do the following:

If the Owner cannot adjust rental rates on the site: If the Owner cannot adjust the rental rate for a specific reservation the Owner should contact Customer Service at customerservice@gamedayhousing.com for assistance. The Owner should also contact the company at 1.888.7GAMEDAY. The Owner must be using a supported web browser and have reliable Internet connectivity. For more information, read the Gameday Housing User Agreement.

If the Owner has not received payment for a reservation: If the Owner has not received payment for a reservation, the Owner should first make sure that the Owner Payment Information provided to Gameday Housing is correct by logging in and going to My Account. If the Owner opted to receive payment via PayPal, the same email address provided in the Owner's Owner Payment Contact must also be registered at PayPal. If the Owner opted to receive a check payment issued to the Owner by name, the Owner should make sure that the First and Last Name provided in the Owner Payment Contact is correct. If the Owner opted to receive a check payment issued to the Owner's company, the Owner should make sure that the Company Name provided in the Owner Payment Contact is correct. After making any necessary corrections, please allow 2-3 weeks for Gameday Housing to re-issue payment. If the Owner Payment Information is already correct, the Owner should contact customerservice@gamedayhousing.com.

Gameday Housing will investigate the Owner's complaint promptly and determine the status of the payment. If the Owner's payment has not already been properly processed by Gameday Housing, we will make every effort to do so as quickly as possible.


Abuse of our Guarantee

Gameday Housing will investigate all claims and determine resolutions on a case-by-case basis. Gameday Housing reserves the right to limit the dollar amount a Owner may be awarded and the number of claims a Owner may file in a calendar year. Gameday Housing may suspend or permanently cancel the registration of any Renter or Owner who attempts to abuse our Guarantee and will report any such abuse to the appropriate legal authorities.


Terms and Conditions

Our Guarantee is effective as of, and applies to all reservations made after, January 1, 2010. If we change this Guarantee, we shall post a revised version of this Guarantee here, which shall automatically replace the terms of this Guarantee. Your continued use of the Site and the Services following Gameday Housing's posting of a revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use the Services or this Site.