Guarantee for Renters
What does our Guarantee mean for Renters?
It means security. We don't charge your card until the Property Owner confirms that your housing will be available. And in the rare instance that gameday arrives and your rental is not available by the Owner, we will work to find other accommodations for you. At Gameday Housing our clients come first, and we will do whatever it takes to make sure your weekend experience is as enjoyable as possible.
Our Guarantee to you also means service. Once your rental is confirmed, we will be there for you. If anything goes wrong, and you can not resolve the issue with the property owner, we're just a phone call away -- any time of night.
How our Guarantee protects Renters
Gameday Housing guarantees all Renters the following:
- The housing you see online is the housing you'll get
- You will receive housing comparable to or better than that you reserved or your money back.
- You will be refunded if the game is cancelled and is not rescheduled.
Benefits provided to Renters under our Guarantee
Renters will receive the following benefits under our Guarantee if the requirements below are met:
If your confirmed rental is disrupted: Gameday Housing will immediately attempt to mediate with the property owner and restore the Renters reservation. If a dispute can not be mediated, Gameday Housing will attempt to find comparable alternate housing to fulfill the reservation. If comparable alternate accommodations cannot be found or the time for the event has passed without any contact with the property owner, Gameday Housing will issue the Renter a refund for the full cost of the his reservation, including any service fees and shipping and handling charges.
If housing received is not the same or better than those the Renter committed to lease:Gameday Housing will investigate the complaint and determine whether the Renter received the same or better accommodations than those the Renter committed to rent. If Gameday Housing determines that the Renter did not receive the same or better accommodations, Gameday Housing will, (i) provide the Renter with replacement accommodations that are comparable or better than those the Renter committed to rent, or (ii) at Gameday Housing's discretion issue a refund to the Renter for the full cost of the accommodations, including service fees. Gameday Housing may, in its sole discretion, deem accommodations received as the same or better than those the Renter committed to rent.
If the event is cancelled or postponed:If an event is cancelled and will not occur at a later date, Gameday Housing will send the Renter an email offering the Renter the opportunity to cancel their reservation in order to receive a refund for the full cost of the rental, including service fees. Gameday Housing, in its sole discretion, will determine when an event has been cancelled. If an event is postponed or rescheduled, the Renter may use the reservation on the rescheduled date at the Owner's discretion. Otherwise, the Renter will receive a refund for the full cost of the rental, including service fees.
Making a claim under our GuaranteeIf a problem should arise, the Renter must follow these steps in order to receive a benefit under our Guarantee. If the Renter does not contact Gameday Housing Customer Service within the required time periods outlined below, the benefits of this guarantee will not be applicable.
If an Owner fails to deliver housing promised under a confirmed reservation: The Renter must contact Gameday Housing Customer Service at email@example.com or (1.888.7GAMEDAY) within 48 hours from the date the event was to take place. The sooner the Renter contacts Gameday Housing, the greater the likelihood that Gameday Housing will be able to assist the Renter in fulfilling the reservation or, if necessary, locate alternate accommodations.
If the housing provided is not the same or better than those the Renter committed to lease: Renter must contact Gameday Housing Customer Service at firstname.lastname@example.org or (1.888.7GAMEDAY) no more than 48 hours after Renter checks in for his reservation. Please note that similar or more desirable accommodations may be substituted in place of the specific reservation listed on the Gameday Housing site. Gameday Housing may, in its sole discretion, deem accommodations received as the same or better than those the Renter committed to lease.
If the event is cancelled: If an event is cancelled and will not occur at a later date, Gameday Housing will send the Renter an email offering the Renter the opportunity to cancel his reservation within 2 weeks in order to receive a refund for the full cost of the reservation, including service fees.
Abuse of our Guarantee
Gameday Housing will investigate all claims and determine resolutions on a case-by-case basis. Gameday Housing reserves the right to limit the dollar amount a Renter may be awarded and the number of claims a Renter may file in a calendar year. Gameday Housing may suspend or permanently cancel the registration of any Renter or Owner who attempts to abuse our Guarantee and will report any such abuse to the appropriate legal authorities.